Privacy Policy

Last Updated: March 2, 2026

Who We Are

Locksmith On Call ("we," "us," or "our") is a locally owned and operated locksmith service based in Brookline, Massachusetts. We are committed to protecting your privacy and handling your personal information responsibly.

Business Address: 1309 Beacon St, Suite 3, Brookline, MA 02446
Phone: (617) 659-2521

Information We Collect

We may collect the following types of information when you interact with our website or contact us for services:

  • Contact Information: Your name, phone number, and address when you call us or request service.
  • Service Information: Details about the locksmith services you request, your property location, and service history.
  • Device & Usage Data: Your IP address, browser type, operating system, pages visited, and time spent on our website. This data is collected automatically through cookies and similar technologies.
  • Call Data: When you call us through our website, your phone number and call duration may be recorded for quality assurance and service purposes.

How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and complete locksmith services you request.
  • Communicate with you about your service appointment, follow-ups, or questions.
  • Improve our website and services based on usage patterns.
  • Run and optimize our advertising campaigns (e.g., Google Ads) to reach customers who need locksmith services.
  • Comply with legal obligations and protect our rights.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Understand how visitors use our website (analytics).
  • Measure the effectiveness of our advertising campaigns.
  • Provide a better browsing experience.

We may use third-party services such as Google Analytics and Google Ads conversion tracking. These services may collect data about your browsing activity across websites. You can manage cookie preferences through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Trusted third parties who help us operate our business (e.g., call tracking, website hosting, analytics). These providers are contractually obligated to protect your data.
  • Advertising Partners: Google and other advertising platforms receive anonymized or aggregated data for ad performance measurement.
  • Legal Requirements: When required by law, court order, or governmental regulation.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with legal obligations. Service records are retained for warranty and business record purposes.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at (617) 659-2521 or visit us at 1309 Beacon St, Suite 3, Brookline, MA 02446.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

Locksmith On Call
1309 Beacon St, Suite 3, Brookline, MA 02446
Phone: (617) 659-2521
Available 24/7